Gaming should be fun â not a source of stress. JYA believes every player deserves to know their limits and has the right to stay within them. We are committed to helping you do just that.
Six core principles that ensure a healthy gaming experience on JYA
Gaming is a form of entertainment. Problems arise when it becomes a source of expected income. JYA wants you to always approach gaming with the right mindset â for fun, not profit.
Never bet more than you can afford to lose. JYA's deposit limit tool helps you stick to your budget.
Don't let gaming cut into time for family, work, or studies. Use JYA's time limit tool to set your daily gaming hours.
Chasing losses by placing bigger bets is a cycle you need to break. JYA's reality reminder feature is here to help.
Gaming when you're stressed, sad, or lonely isn't healthy. Pause now â JYA's self-exclusion button is always there when you need it.
Reach out for help the moment you sense a problem. JYA's support team is available 24/7. Asking for help isn't a weakness â it's the smart thing to do.
Accessible directly in Account Settings â free and effective immediately
Set a daily, weekly, or monthly maximum deposit amount. Once set, you won't be able to exceed that limit.
Decide in advance how long you'll play each day. Once the time is up, you'll receive an automatic alert.
Gaming can be automatically stopped once you've reached a set loss amount. Protect yourself from impulsive decisions.
Pause your account for 1 day, 1 week, or 1 month. You won't be able to log in during the break.
Close your account yourself for an extended break â 6 months, 1 year, or permanently. Takes effect immediately.
At set intervals, you'll see an on-screen reminder showing how long you've been playing and how much you've spent.
Answer the following questions honestly â this isn't a diagnosis, just a way to better understand where you stand
Stop and seek help if you notice these signs
These habits keep gaming fun and safe
Decide in advance how much you'll spend on gaming each month and set that limit on JYA.
Set a daily time cap for gaming directly in the app's settings.
Poor mood leads to poor decisions. Step away from gaming when you're not in the right headspace.
Chasing losses only puts you at greater risk of losing more. If you're on a losing streak, stop.
Set aside time each day for family, friends, or hobbies â away from gaming.
Winning is never guaranteed â keep that in mind. Celebrate when you win, stay calm when you lose.
From day one, JYA has believed that responsible gaming is not a legal obligation â it's an ethical one. Millions of people across Bangladesh use the JYA platform, and the wellbeing of every one of them matters to us.
Responsible gaming doesn't mean playing less â it means playing smart. Know your limits, set a budget, and keep it fun. JYA wants you to enjoy our platform for years to come, with no regrets.
Our research team continuously monitors user behavior. If signs of excessive gaming are detected, JYA's system automatically sends an alert and the support team reaches out to help. We don't do this because we have to â we do it because we genuinely care.
Protecting minors is a key part of JYA's responsible gaming policy. We strictly enforce an 18+ rule. Suspicious accounts are verified immediately. If a parent or guardian discovers their child is using JYA, please notify us right away.
Self-exclusion is a powerful tool. Many users worry that using it might put them in a bad light with JYA or cause issues with their account. Not at all. JYA fully respects this decision. When you activate self-exclusion, all bonuses on your account are preserved and your balance will be returned to you properly.
JYA regularly displays responsible gaming awareness messages across the platform. Some users may find this repetitive, but JYA believes that even small reminders can make a real difference.
If you believe someone close to you is struggling with gaming addiction, you can reach out to JYA for help as well. We provide guidance and support to family members too.
* Based on JYA User Survey 2026.
Questions our members ask most
JYA's support team and resources are always here for you
The fastest way to get help. Chat with us in Bangla and get a response within 2 minutes.
Email us with a detailed description of your issue. You'll receive a thorough response within 24 hours.
Want to talk about a gaming problem in confidence â non-judgmental, completely private support is available.