When you create an account or use the JYA platform, certain information reaches us. This page explains in plain language how that information is collected, where it is stored, and who it is â or isn't â shared with. We don't hide anything behind confusing legal jargon.
Six Reasons Our Privacy Policy Stands Apart
All data transmitted through JYA is protected with bank-grade SSL encryption â no one can intercept it in transit.
JYA never sells your personal data to third parties. Your mobile number and email address are never shared with advertisers.
You can view, correct, or delete your data at any time. JYA respects your decisions.
JYA stores your data in internationally certified, secure data centres protected by firewalls and regular security audits.
You can unsubscribe from promotional emails or SMS at any time. JYA will never pressure you.
JYA is transparent about which cookies it uses and why. You also have the option to disable any non-essential cookies.
Some information naturally reaches us when you create an account or use the platform. This falls into two categories â what you provide directly, and what is automatically generated as you use the platform.
| Type of Information | Example | Why It's Needed |
|---|---|---|
| Identity Information | Full Name, Date of Birth | Age Verification, KYC |
| Contact Information | Mobile Number | OTP verification, notifications |
| Financial Information | Mobile Banking Number | Transaction Processing |
| Device Information | IP, Browser & OS | Security & Troubleshooting |
| Activity Data | Game history, betting records | Service Improvement |
| KYC Documents | NID photo (where applicable) | Legal Obligation |
JYA collects information in three main ways:
JYA does not collect information from any social media accounts, nor does it offer social media login options.
JYA uses your information for the following purposes:
JYA shares data only in limited circumstances and strictly on a need-to basis:
JYA does not retain your data longer than necessary. Our general policy is:
| Type of Information | Retention Period |
|---|---|
| Account Information | For the duration of active account + 5 years |
| Transaction Records | 7 years as required by law |
| KYC Documents | 5â7 years as required by law |
| Login Logs | 90 days |
| Cookie Data | Varies by cookie type (30 days â 1 year) |
| Support Messages | 3 Years |
Upon an account closure request, all data beyond legal retention requirements will be deleted within 30 days.
JYA uses cookies on its website and app. Cookies are small files stored on your device that help the platform recognise you.
Login sessions, security tokens. Cannot be disabled.
Language preferences, theme settings. Optional.
Time spent on each page â used to improve our services. Optional.
You can disable optional cookies at any time through your browser settings. Please note that disabling essential cookies may affect the platform's functionality.
As a JYA user, you have full control over your own data:
You may request to know what information JYA holds about you.
You may request corrections if any of your information is inaccurate.
You may request account closure and deletion of your personal data.
You may request a download of your personal data.
You may request that we restrict processing of your data for specific purposes.
You may opt out of marketing communications at any time.
To exercise any of these rights, email us at support@jya.info or reach out via live chat. JYA will respond within 30 days.
JYA's services are strictly for users aged 18 and above. We do not knowingly collect personal information from minors.
JYA is committed to protecting minors and makes no compromises on this matter.
The JYA platform may contain links to third-party websites. These external sites have their own privacy policies, and JYA is not responsible for their practices.
JYA's game providers (such as Pragmatic Play and Evolution) may collect data independently for their own services â this is governed by their respective privacy policies.
JYA uses multiple layers of security to protect your information:
That said, no system is 100% secure. If you believe there is an issue with your account, please contact support immediately.
JYA may update this Privacy Policy from time to time. For significant changes:
Continued use of the platform after any changes constitutes acceptance of the updated policy. For significant changes, separate consent may be obtained.
For any privacy-related questions, requests, or complaints:
Two Questions Our Members Ask Most